TERMS OF RESERVATION
Himosmajoitus follows these terms concerning reservations and cancellations. These terms are binding after the customer has made the reservation.
RESERVING
The advance payment is half of the cottage price. The advance payment is due 7 days after the reservation is made. The second part of the payment is due 14 days before the beginning of the reservation. If reservation is made less that 14 days before the reservation begins, payment is now due. When reserving from online, pre-payment is 50% of the total payment and must be paid when reserving. Service fee 20€ is added to the reservation. Only the number of persons mentioned in the cottage’s description is allowed to stay in the cottage. Extrapersons have to been informed beforehand. Fee about extraperson 30€/person. Check-in 4 p.m, Check-out 12 a.m. During winter-weekends minimum stay 2 days.
TERMS OF CANCELLATION
Cancellation fee 88 €. Cancellation can be made by phone or e-mail. If the cancellation is made earlier than 14 days before the beginning of the reservation, the advance payment is refunded. The cancellation fee and possible credit card/bank fees will be charged from the advance payment before refund. If the cancellation is made less than 14 days before the beginning of the reservation, Himosmajoitus will not refund the payments. Himosmajoitus will charge 88 € also if the reservation is changed. We recommend insurance in case of sickness or force majeure. Terms of cancellation don’t change in case there are changes in weather, slopes, or ski tracks for example.
Himosmajoitus has the right to cancel a reservation that is not paid by the due date, or when the client does not follow our terms. In case of force majeure Himosmajoitus has the right to cancel even a paid reservation. Force majeure cases include eg. unexpected damage to the cottage or sale of the cottage. Himosmajoitus will notify the customer of cancellation as soon as possible. Himosmajoitus will offer another cottage or the customer is entitled to a full refund of the payment made to Himosmajoitus.
TERMS OF CLEANING
Cottages must be cleaned at the end of reservation. Final cleaning can be made by clients themselves or can be reserved from Himosmajoitus. Ordered final cleaning price is 70 €-150 € depending on the cottage. Even if cleaning has been bought but the cottage needs excessive cleaning, extra cleaning hours 50 €/hour/cleaner. Even when clients have paid for cIeaning, it is required that furniture is on its own place, garbage taken to bin, and possible secretions (vomit, feces) cleaned.
When clients clean the cottages, they must take out the garbage, vacuum and mop the floors, wash the dishes, clean all stains and dirt, and make the beds. If the cottage is not cleaned up to out standards, Himosmajoitus will charge for unordered final cleaning wich is 1.5 times the price of the final cleaning (70/90/130/150 €). Smoking is not allowed in any of the cottages. Penalty for smoking inside is minimum 250 €. Himosmajoitus must always be informed of any pets brought to the cottage. Pet fee 30 €/reservation. In case Himosmajoitus notices pet staying in the cottage afterwards without informing Himosmajoitus about it, pet fee will be charged 1,5 x price.
Client is obligated to inform us and pay for all damages in the cottage. If the customer or their party causes intentionally damage the property or its contents Himosmajoitus will charge 500 € as vandalism fee. Quiet time in Himos is 23-07. Customers are liable following these times. During this time all excess noise and disturbance is forbitten. If customer or their party cause disturbance to other customers or neighborhood, they can be removed from the area. In this case the customer must check-out immediately without refund of paid accommodation. We preserve the right to charge 500 € vandalism fee from the customer. Possible disorder in area must be reported to police. Emergency number is 112.
DAMAGE CAUSES AND RECLAMATION
All complaints concerning cottage or the reservation should be made immediately to Himosmajoitus, that they can be fixed according possibilities during stay. Complainments have to make immediately by call to out servicenumber +35840 7642111. Servicenumber is open 24/7. In case customer has not been informing servicenumber about lacks of cottage, they lose opportunity to refunds. If solution to problem or lack of cottage can’t be offered during stay customer can write reclamation to Himosmajoitus one week after accomodation ending and send it to info@himosmajoitus.fi.
Customer is responsible about cottage and it’s personal property. Customer is responsible to inform Himosmajoitus immediately about caused damage and pay them to Himosmajoitus. If damage has been caused on purpose, we preserve right to charge caused costs and 500€ vandalism fee.
OnSeason company (2939202-8) is responsible for taking care of jacuzzis. Himosmajoitus has permission to hand over contact information of customer to OnSeason in case of caused damage or vandalism to jacuzzi. Customer is responsible to pay costs to OnSeason.
BED-LINENS AND TOWELS, FIREWOOD
Bed-linens and towels are not included in the price. Bed-linens and towels should be reserved from Himosmajoitus (15€/person delivered, 20 € made bed) or brought by clients themselves. Prices do not include firewood. You can buy firewood from us 10 €/box.
Door openings / lost key
If customer has lost key to cottage, they are responsible to pay caused lockchange costs. In case customer needs door opening, they are responsible to pay door openingfee. Door opening prices are 50€ from mon-fri 9-17, during evening/night/weekend time price is 80€.
Electric car charging
The outdoor power sockets in the cottages are not meant for car charging. There are car charging stations meant for electric cars in West-Himos parking lot. Also in Jämsä (7km from Himos) there are charging stations on some parking lots of grocery stores and gas stations. (K-citymarket, S-market, Neste Jämsän Portti, Patalahden liikenneasema). Himosmajoitus willö charge 100€ for car charging without permission.
Grill
In the cottage description you can find the information if there is gas-, electric or other grill in the cottage. Coal- and disposable grills might have been left from previous customers, that is not informed on the cottage description. Notice the safety when using grills, never leave them unguarded.
Outdoor hot tub/jacuzzi
In the cottage description you can find the information if the cottage has an outdoor hot tub or jacuzzi. Some cottages have an transferable outdoor hot tub option, ask about them from our sales service +358 20 787 1170 beforehand.
Forgotten items
Himosmajoitus is not in charge for customers belongings, that are kept in cottages or other Himosmajoitus premises or are forgotten there. Ask about forgotten items from Himosmajoitus office: info@himosmajoitus.fi / +358 787 1170. Price for mailing forgotten items is min. 20 € + postal and packaging costs.
The right to price changes is reserved. All prices include value-added tax.
Payments with Visa, Visa Electron and MasterCard
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with Finnish banks and credit institutions. In payments made with Visa, Visa Electron or MasterCard Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution.
Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7, 40100 Jyväskylä
Phone: +358 207 181830
Netbanks Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.